CashBack FAQ

How can I redeem my CashBack?

To redeem a gift card: 
This gift card can be used on the payment page of checkout. Shoppers will see a field that says "Gift Card or Discount Code" where they can enter the code and press "Apply".

Please note this gift card cannot be combined with any other promotions or discount on the same order.

To redeem your visa card:

This card can be used anywhere online that accepts Visa--which is pretty much everywhere! To use it,  enter the card details on the checkout page when making an online purchase just like you would use a typical credit or debit card. However, if your purchase exceeds the amount on the card it will decline. 

I have not received a CashBack email.
While CashBack selection emails are automatically sent to your email on file, sometimes emails get misplaced or  sent to spam. No worries! Please send us an email to our team at [email protected] and we will get that email resent asap. 

Why is there a holding period on my CashBack? 
We trust you, but to ensure fraudsters don't take advantage of the system, there is a holding period that corresponds with our return and refund window. Once the holding period has passed, you will be able to use your CashBack!

Why was my CashBack suspended? 
This can happen for a couple of different reasons! If your order is refunded, the CashBack will automatically be suspended. Additionally, If you check out with CashBack and a coupon code in your cart, the system will automatically suspend the CashBack. 

CashBack FAQUpdated a year ago